2 Day UX Design Course & Certification (Government)

Aligned to the new Australian DTA Digital Service Standard 2.0

  • Learn UX tools & methods aligned with DTA Digital Service Standard 2.0
  • How and when to use UX tools and methods
  • Learn by doing with practical activities and group work
  • Become a certified UX practitioner and successfully graduate from this program with a Foundational Certificate.
  • Catering provided. Morning & afternoon tea and lunch both days

Hands on practical activities & exercises

If you 'learn by doing' then you'll love the 15 hands on activities, including:
  • Defining your users
  • Crafting a research approach
  • Affinity diagramming
  • User interviews & task analysis
  • Personas
  • Customer journey mapping
  • Collaborative design
  • Card sorting & IA Design
  • Heuristic evaluations
  • Writing a test plan
  • Moderating a usability test session
  • Mobile wireframing
Be guided by a UX professional with over 20 years' experience, who has worked on over 550 UX projects, including Department of Education (Federal), Australian Bureau of Statistics, Australian Skiils Quality Authority and the Australian Competition & Consumer Commission. With hands on with activities that have been carefully designed to help you learn UX fundamentals.

Program outline

Course curriculum is aligned with the language and stages of the Digital Service Strategy 2.0 published in December 2023 (by the DTA) and the ISO standard for human centred design. In addition, learn UX design principles, tools, and methodologies plus tips and tricks from what we have learnt working on over 550 UX projects.

  • Introduction to UX design
  • Discovery and user research
  • IA and navigation design (Alpha)
  • User behaviour and design principles
  • Usability testing
  • Mobile & tablet UX
  • Maintaining and evolving your site or application (Live)
  • Implementing a UX approach in your organisation

Digital Options Upgrade (Optional)

This add-on option includes:

  • 12 months access to the PeakXD UX training portal
  • 10 downloadable study guides to help you prepare for the exam for the certificate in user experience
  • 75+ video lessons so you can revise on demand
  • 30+ UX templates to save you valuable time
uxap-modules

Who is this course for?

The course is targeted at those working in or for government, however the course outline is fundamentally the same as our 2 day design sprint. The main differences are the case study we work through in the break-out activities and the examples in the course materials are more government-focused. We also spend more time talking about DTA Digital Service Standards.

If you're a

Beginner

you'll learn the fundamentals of UX and get a grip on all the UX terminology and best practice (what, how and when to use it).

If you're in a

Senior UX role

refresh & sharpen your UX skills, find the latest techniques & discover how to be better use UX in your organisation.

If you're in a

Complimentary role

(like a developer or a business analyst) get a better grasp of user experience design, UX approaches & tools.

If you're a

Manager

discover the power of user centred design and how UX can be adopted (whether it's in an Agile, or a hybrid environment).

Tania

Meet Tania... Trainer and Principal

  • 20 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 2,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, DHS, CASA and several other government agencies.
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Is passionate about UX and empowering people to improve the world through human centred design
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Register now

Registration is now open for 2024 UX Courses. Limited spots.

View Schedule

Payment options available

Success stories

"As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful."

Alison Namer

Department of Human Services

"The course was helpful in affirming some techniques I have heard of, but I feel better equipped to use them in the right way."

Kate Hogden

Australian Crime Commission

"This was fantastic and I think the principles of this course could be very valuable to many people in my organisation, even those not directly involved in digital projects."

Mindy Davies

QLD State Archives