UX Design (Government) - Digital Service Standard - Training Course

We have customised our standard three day UX design course for anyone working in the digital space for any level of government. Learn the user centred design tools and methods that align with DTA’s Digital Service Standard. Find how to conduct effective user research, interviews and usability testing. Learn how to engage stakeholders and build empathy for users. Understand design principles, online behaviour and how to do Agile UX. Delivered by one of Australia’s top UX practitioners, Tania Lang, with 20 years UX experience.

You can attend one of our scheduled courses or if you have more than 8 staff interested then please enquire about us delivering this course in-house.

Course program

User Research methods icon

User research (Discovery)

  • Engaging business stakeholders
  • User research methods
  • Customer experience maps
  • Non-digital experience
  • Empathy maps
  • Personas & scenarios
  • User task analysis
  • Card sorting
Design methods icon

Design & prototyping (Alpha)

  • Collaborative design
  • Chatbots & conversational interfaces
  • Information architecture (IA) design
  • Wireframes & prototypes
  • Interaction & UX design principles
  • Human cognition & online behaviour
  • Mobile design principles
  • Writing effective content for the web
Usability Testing Training icon

Usability testing (Alpha)

  • What, when & where to test
  • Writing a test plan
  • Recruiting test participants
  • Moderating tests
  • Communicating results
  • Common tips & traps
  • Testing tools & technologies e.g. Treejack
  • Testing logistics
UX Tools and Principles icon

Implementing UX (Beta & Live)

  • DTA’s Digital Service Standard
  • DTA’s Service design and delivery process
  • UX versus UI - what's the difference
  • Implementing a user centred design approach in your agency
  • Agile and user centred design process
  • Measuring performance & feedback
  • Evolution & continuous improvement
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For more information see the detailed course outline


  • Canberra (see venue details below)
  • In-house in your agency (contact us for a quotation)
Includes lunch, refreshments and all course materials including access to our digital UX toolkit online full of templates and video instructions that you can use in your own organisation.


  • Early bird: $2,497 plus GST = $2,746.70 (limited places)
  • Standard registration: $2,697 plus GST = $2,966.70

Course Benefits & Audience

What you get

Each training participant will receive:

  • Morning tea, afternoon tea and lunch all three days
  • Comprehensive printed training workbook
  • Hands on training via interactive exercises with attendees from other organisations
  • Electronic templates you can use in your own organisation e.g. test consent forms, test plan template
  • Up to 1 hour of personal mentoring with Tania Lang, the trainer, to be conducted 1-3 months after training (via phone or in our offices)

Who the course is for

Designers, project leaders, managers, developers, or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.

The course is targeted at those working in or for government, however the course outline is fundamentally the same as our 3 day UX Design course. The main differences are the case study we work through in the break out activities and the examples in the course materials which are more government focussed. We also spend more time talking about DTA standards.

Training Venues

Your office

Contact us for a quote for in-house training

Meet the Trainer

Tania Lang

Tania Lang is founder and principal of PeakXD, a UX Brisbane based consultancy, which she founded in 2003. She is proud to be called a UX Geek, is passionate about user experience and has been known to conduct ethnographic studies of users reading poorly designed toilet direction signs at airports. Tania is also a highly regarded and experienced trainer having delivered UX training to over 1500 participants including in-house training for ATO, DHS, CASA and several other government agencies. She has also presented at several conferences including UX Australia. Tania has personally designed all training courses and interactive exercises. She enjoys sharing UX stories from the trenches and seeing participants gain the skills and confidence to apply in their workplace.