3 Day UX Course & Certification (Government) Course Outline
What you'll experience during the 3 Day UX training course in Canberra. Learn the techniques needed to effectively implement user centred design approaches in your workplace or your next role. Also available as in-house training for your team.
Course 1
Introduction to UX design- Different design approaches
- Overview of the user centred design process
- DTA’s Digital Service Standard
- DTA’s Service design and delivery process
- Return on investment of UX design
- UX versus UI – what’s the difference
Course 2
Discovery and user research- Understanding your users
- Free and low cost user research methods
- Traditional user research methods e.g. contextual interviews
- User task analysis
- Customer experience mapping and understanding the non-digital experience
- Empathy maps
- Personas - how to create tailored personas and actually use them
- Documenting requirements
- Writing user stories
Course 3
IA and navigation design (Alpha)- Card sorting activities with users
- Facilitated versus remote card sorts and tools e.g. Optimal Sort
- Information architecture design including menu schemas
- How users navigate
- Crosslinking and avoiding dead ends
- Online card sorting and IA testing tools and technologies e.g. Treejack
Course 4
User behaviour and design principles- How to run a collaborative design workshop to engage stakeholders or users
- Wireframes and prototypes – the importance of creating and testing prototypes
- Interaction design principles & usability heuristics
- Presentation design principles e.g. Gestalt theory, visual hierarchy etc.
- User confidence, trust and credibility
- Accessibility
- Writing effective content for the web, literacy and readability
- Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
- Human cognition & design implications
- Change blindness
Course 5
Usability testing- What to test and when in the development lifecycle
- Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
- Design a usability study and writing a test plan
- Recruiting test participants
- Moderating test sessions
- Tips and traps for successful usability tests
- Evaluating results
- Testing tools, technologies and logistics
- Communicating test results and convincing stakeholders
Course 6
Mobile & tablet UX- Designing for touch devices
- Mobile design principles – what is different for mobile
- Mobile app versus mobile web
- Prototyping for mobile
- Testing mobile
- Userflows & wireflows
Course 7
Maintaining and evolving your site or application (Live)- Managing change
- Site maintenance
- Evolving your site after launch
Course 8
Implementing a UX approach in your organisation- Selling the benefits of UX to stakeholders and sceptics in your organisation
- Integrating UX methods into existing development methodologies
- Lean UX and Agile
Course 9
Applying lessons learnt- Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
- Optional assessment (if required for your workplace).
Success Stories
See what our students say
“Course has a good mix of theory and practical activities that provided me with guidelines and the trainer's real life experiences to confidently implement everything that I've learned.”
Debbie H
An Australian Government Agency
“Tania was engaging and a wealth of knowledge. It was good to reinforce my prior knowledge of UX”
Stacy Burns
An Australian Government Agency
“As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful”
Alison Namer
An Australian Government Agency