3 Day UX Course & Certification (Government) Course Outline

What you'll experience during the 3 Day UX training course in Canberra. Learn the techniques needed to effectively implement user centred design approaches in your workplace or your next role. Also available as in-house training for your team.

Module 1

Introduction to UX design
  • Different design approaches
  • Overview of the user centred design process
  • DTA’s Digital Service Standard
  • DTA’s Service design and delivery process
  • Return on investment of UX design
  • UX versus UI – what’s the difference

Module 2

Discovery and user research
  • Understanding your users
  • Free and low cost user research methods
  • Traditional user research methods e.g. contextual interviews
  • User task analysis
  • Customer experience mapping and understanding the non-digital experience
  • Empathy maps
  • Personas - how to create tailored personas and actually use them
  • Documenting requirements
  • Writing user stories

Module 3

IA and navigation design (Alpha)
  • Card sorting activities with users
  • Facilitated versus remote card sorts and tools e.g. Optimal Sort
  • Information architecture design including menu schemas
  • How users navigate
  • Crosslinking and avoiding dead ends
  • Online card sorting and IA testing tools and technologies e.g. Treejack

Module 4

User behaviour and design principles
  • How to run a collaborative design workshop to engage stakeholders or users
  • Wireframes and prototypes – the importance of creating and testing prototypes
  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc.
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications
  • Change blindness

Module 5

Usability testing
  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics
  • Communicating test results and convincing stakeholders

Module 6

Mobile & tablet UX
  • Designing for touch devices
  • Mobile design principles – what is different for mobile
  • Mobile app versus mobile web
  • Prototyping for mobile
  • Testing mobile

Module 7

Maintaining and evolving your site or application (Live)
  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8

Implementing a UX approach in your organisation
  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

Module 9

Applying lessons learnt
  • Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
  • Optional assessment (if required for your workplace).

Success Stories

See what our students say

“Course has a good mix of theory and practical activities that provided me with guidelines and the trainer's real life experiences to confidently implement everything that I've learned.”

Debbie H

An Australian Government Agency

“Tania was engaging and a wealth of knowledge. It was good to reinforce my prior knowledge of UX”

Stacy Burns

An Australian Government Agency

“As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful”

Alison Namer

An Australian Government Agency