Module 1: Introduction to UX design

  • Different design approaches
  • Overview of the user centred design process
  • DTA’s Digital Service Standard
  • DTA’s Service design and delivery process
  • Return on investment of UX design
  • UX versus UI – what’s the difference

Module 2: Discovery and user research

  • Understanding your users
  • Free and low cost user research methods
  • Traditional user research methods e.g. contextual interviews
  • User task analysis
  • Customer experience mapping and understanding the non-digital experience
  • Empathy maps
  • Personas - how to create tailored personas and actually use them
  • Documenting requirements
  • Writing user stories

Module 3: IA and navigation design (Alpha)

  • Card sorting activities with users
  • Facilitated versus remote card sorts and tools e.g. Optimal Sort
  • Information architecture design including menu schemas
  • How users navigate
  • Crosslinking and avoiding dead ends
  • Online card sorting and IA testing tools and technologies e.g. Treejack

Module 4: User behaviour and design principles

  • Chatbots & conversational interfaces – What to do when stakeholders ask “We need a chatbot”
  • How to run a collaborative design workshop to engage stakeholders or users
  • Wireframes and prototypes – the importance of creating and testing prototypes
  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc.
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications
  • Change blindness

Module 5: Usability testing

  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics e.g. Loop11, Morae, Chalkmark & Treejack
  • Communicating test results and convincing stakeholders

Module 6: Mobile & tablet UX

  • Designing for touch devices
  • Mobile design principles – what is different for mobile
  • Mobile app versus mobile web
  • Prototyping for mobile
  • Testing mobile

Module 7: Maintaining and evolving your site or application (Live)

  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8: Implementing a UX approach in your organisation

  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

Module 9: Applying lessons learnt

  • Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
  • Optional assessment (if required for your workplace).

Post training follow up consultation and mentoring

After training you will have ongoing access to our closed UX Learning support online community where you will be able to share ideas and gain support from our experienced team of coaches and mentors as well as other PeakXD UX students and graduates.

To register or find out more

View our schedule to register or contact us to find out more.