3 Day UX Design Training & Certification

Are you looking to design better user experiences & be more customer focused?

Do you want to learn about all things UX that are aligned with the ISO 9241:210?

Do you want to be awarded with a Foundation Certificate in User Experience?

... a certification that is internationally recognised and industry relevant?

First, what you'll get

Here is a snapshot of the course...

  • Learn about all things UX
  • How and when to use UX tools and methods
  • Practical & interactive activities & group work
  • Take home templates and all course materials
  • Access to over 35 customisable digital UX templates
  • 1 hour of post-course personal mentoring
  • Morning & afternoon tea and lunch all 3 days

What you'll learn at our 3-Day UX design course

User Research

  • Engaging business stakeholders
  • Low cost user research methods
  • Traditional user research methods
  • Customer journey maps
  • Personas & scenarios
  • User task analysis
  • Empathy maps
  • Human cognition & online behaviour

Usability testing

  • What, when & where to test
  • Writing a test plan
  • Recruiting test participants
  • Moderating tests
  • Communicating results
  • Common tips & traps
  • Testing tools & technologies
  • Testing logistics


  • Design thinking & double diamond
  • Service design & blueprints
  • Collaborative design
  • Chatbots & conversational interfaces
  • Information architecture (IA) design
  • Wireframes & prototypes
  • Interaction & UX design principles
  • Mobile design principles
  • Writing effective content for the web

Implement UX

  • Selling the benefits of UX
  • Getting stakeholders on board
  • UX versus UI - what's the difference
  • Continuous improvement
  • Implementing a UX approach & tools in your organisation
  • Agile & lean UX
  • Apply what we have learnt to your UX issues

Who is this course for?

This is a UX course for anyone who works online - UX or CX professionals, product managers, designers, project leaders, business analysts, developers, or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.

  • If you're a beginner you'll learn the fundamentals of UX and get a grip on all the UX terminology and best practice (what, how and when to use it).
  • If you're in a senior UX role, refresh & sharpen your UX skills and find the latest techniques & discover how UX can help your organisation.
  • If you're in a complimentary role (like a developer or a business analyst) get a better grasp of user experience design, UX approaches & tools.
  • If you're a manager discover the power of user centred design and how UX can be adopted (whether it's in an Agile, or a hybrid environment).

Meet Tania ...

Trainer and principal

  • 20 year's experience as a user experience practitioner
  • Highly regarded and experienced trainer
  • Delivered UX training to over 1,500 participants
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Is passionate about UX and is a highly regarded industry leader

BCS logo


PeakXD is a BCS approved Accredited Training Provider of the Foundation Certificate in User Experience. The Certificate is internationally recognised and industry relevant, offered by BCS to our students in Australia and New Zealand. The British Computer Society (BCS), The Chartered Institute for IT, are the leading institute for IT professionals around the world. They are an independent organisation who offers certifications for IT professionals in over 200 countries. This certification is called UX01 Foundation Certificate in User Experience and it's syllabus is aligned with the ISO 9241:210 standard.

Why get UX Certification?

It's a stamp of excellence

Certification tells your employer and your colleagues that you've got a higher standard of knowledge and expertise.

It'll help your career progression

Whether you want to 'get hired', 'win the contract' or 'move up in your organisation': having a Foundation Certification in User Experience will boost your chances of success.

Earn more money

Who doesn't want more money? Certification demonstrates that you're committed to your profession and you're willing to invest in your future. Employers will see your value, and you can use this to justify a promotion or pay increase.

Future-proof yourself

One of the biggest benefits of certification is the study and time you put in to your own personal learning. The certificate at the end is also a bonus, but the time you put in will keep you current.

UX Course Only

Learn about UX (no exam or certification)
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UX Course & Certification

Exam & Foundation Certificate in User Experience
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2019 Courses

Registration now open for 2019 courses in Australia and New Zealand (limited places and selling fast)!



2 - 4 APRIL 2019

Portside Conference Centre 207 Kent St Sydney, NSW 2000. Australia

UX Course & Certification


30 APRIL - 2 MAY 2019

Dialogue Business 4 National Circuit Barton ACT 2600. Australia

UX Course & Certification (Government) DSS


13 - 15 MAY 2019

The Thorndon Hotel 24 Hawkestone Street Thorndon, Wellington 6011 New Zealand

UX Course & Certification



4 - 6 JUNE 2019

Jasper Hotel 489 Elizabeth St Melbourne VIC 3000. Australia

UX Course & Certification


18 - 20 JUNE 2019

Park Regis North Quay 293 N Quay Brisbane City QLD 4000. Australia

UX Course & Certification

Your Office

  • Hands on activities: all of our courses have hands on activities and group exercises to accompany the theoretical course components.
  • 81% of students said that User Centered Design tools and techniques were ‘quite useful’ or ‘extremely useful’ in their workplace.

Contact us for a quote

What our customers say

“I loved the UX design course I completed, Tania was an amazing trainer and it was a very interactive learning environment. Highly recommend for all communication professionals, especially for those with a digital media focus.”

Stephanie Kay

Queensland Health

"Peak have actually stayed on to help MS Queensland in a mentoring capacity. It's really been useful just to keep UX framework front of mind for us because I think sometimes what happens is that you leave a course and you just slip right back into the way things have been done in the past. But having that mentoring and that ability just to pick up the phone or have someone from Peak run a session to educate all of our staff - it's just meant that we've stayed true to that principle of really building things with our customers front of mind."

Daniel Lalor

MS Queensland

"It has given me a lot more background and insight into vital UX processes, leaving me feeling a lot more capable and confident in my role."

Mark Gamble