3 Day UX Design Training & Certification (Government)

Are you looking to design better user experiences & be more customer focused?

Do you want to learn about all things UX that are aligned with the ISO 9241:210?

Do you want to learn UX tools and methodsaligned with DTA Digital Service Standard?

Do you want to be awarded with a Foundation Certificate in User Experience?

... a certification that is internationally recognised and industry relevant?

First, what you'll get

Here is a snapshot of the course...

  • Learn UX tools & methods aligned with DTA Digital Service Standard
  • How and when to use UX tools and methods
  • Practical & interactive activities & group work
  • Take home templates and all course materials
  • Access to 20 customisable digital UX templates
  • Access to our closed UX Learning support online community
  • Morning & afternoon tea and lunch all 3 days

What you'll learn at our 3-Day UX design course

User Research (Discovery)

  • Engaging business stakeholders
  • User research methods
  • Customer experience maps
  • Non-digital experience
  • Empathy maps
  • Personas & scenarios
  • User task analysis

Design & prototyping (Alpha)

  • Collaborative design
  • Chatbots & conversational interfaces
  • Card sorting
  • Information architecture (IA) design
  • Wireframes & prototypes
  • Interaction & UX design principles
  • Human cognition & online behaviour
  • Mobile design principles
  • Writing effective content for the web

Usability testing (Alpha)

  • What, when & where to test
  • Writing a test plan
  • Recruiting test participants
  • Moderating tests
  • Communicating results
  • Common tips & traps
  • Testing tools & technologies e.g. Treejack
  • Testing logistics

Implementing UX and DSS

  • DTA’s Digital Service Standard
  • DTA’s Service design and delivery process
  • UX versus UI - what's the difference
  • Implementing a user centred design approach in your agency
  • Agile and user centred design process
  • Measuring performance & feedback
  • Evolution & continuous improvement

Post training follow up consultation and mentoring

After training you will have ongoing access to our closed UX Learning support online community where you will be able to share ideas and gain support from our experienced team of coaches and mentors as well as other PeakXD UX students and graduates.

Who is this course for?

This is a UX course for anyone who works online - UX or CX professionals, product managers, designers, project leaders, managers, business analysts, developers, or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.

The course is targeted at those working in or for government, however the course outline is fundamentally the same as our 3 day UX Design course. The main differences are the case study we work through in the break out activities and the examples in the course materials which are more government focussed. We also spend more time talking about DTA standards.

  • If you're a beginner you'll learn the fundamentals of UX and get a grip on all the UX terminology and best practice (what, how and when to use it).
  • If you're in a senior UX role, refresh & sharpen your UX skills and find the latest techniques & discover how UX can help your organisation.
  • If you're in a complimentary role (like a developer or a business analyst) get a better grasp of user experience design, UX approaches & tools.
  • If you're a manager discover the power of user centred design and how UX can be adopted (whether it's in an Agile, or a hybrid environment).

Meet Tania ...

Trainer and principal

  • 20 years' experience as a user experience practitioner
  • Highly regarded and experienced trainer
  • Delivered UX training to over 1,800 participants including in-house training for ATO, DHS, CASA and several other government agencies.
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Is passionate about UX and is a highly regarded industry leader

BCS logo


PeakXD is a BCS approved Accredited Training Provider of the Foundation Certificate in User Experience. The Certificate is internationally recognised and industry relevant, offered by BCS to our students in Australia and New Zealand. The British Computer Society (BCS), The Chartered Institute for IT, are the leading institute for IT professionals around the world. They are an independent organisation who offers certifications for IT professionals in over 200 countries. This certification is called UX01 Foundation Certificate in User Experience and it's syllabus is aligned with the ISO 9241:210 standard.

Why get UX Certification?

It's a stamp of excellence

Certification tells your employer and your colleagues that you've got a higher standard of knowledge and expertise.

It'll help your career progression

Whether you want to 'get hired', 'win the contract' or 'move up in your organisation': having a Foundation Certification in User Experience will boost your chances of success.

Earn more money

Who doesn't want more money? Certification demonstrates that you're committed to your profession and you're willing to invest in your future. Employers will see your value, and you can use this to justify a promotion or pay increase.

Future-proof yourself

One of the biggest benefits of certification is the study and time you put in to your own personal learning. The certificate at the end is also a bonus, but the time you put in will keep you current.

UX Course Only

Learn about UX (no exam or certification)
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UX Course & Certification

Exam & Foundation Certificate in User Experience
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2019 Courses

Registration now open for 2019 courses in Australia (limited places and selling fast)!



23 - 25 JULY 2019

Dialogue Business 4 National Circuit Barton ACT 2600. Australia


19 - 21 NOVEMBER 2019

Dialogue Business 4 National Circuit Barton ACT 2600. Australia

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  • Hands on activities: all of our courses have hands on activities and group exercises to accompany the theoretical course components.
  • 81% of students said that User Centered Design tools and techniques were ‘quite useful’ or ‘extremely useful’ in their workplace.

Contact us for a quote

What our customers say

"As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful."

Alison Namer

Department of Human Services

"The course was helpful in affirming some techniques I have heard of, but I feel better equipped to use them in the right way."

Kate Hogden

Australian Crime Commission

"This was fantastic and I think the principles of this course could be very valuable to many people in my organisation, even those not directly involved in digital projects."

Mindy Davies

QLD State Archives