UX Design Course Outline
Learn the techniques needed to effectively implement user centred design approaches in your workplace or your next role. This course covers everything in the BCS Foundation Certificate in User Experience syllabus plus more if you wish to then sit the industry assessment and become UX certified.
Course 1
Introduction to UX design- Different design approaches
- Overview of the user centred design process
- Return on investment of UX design
- Benefits of user centred design
- UX versus UI – what’s the difference
- ISO Stardard 9241:210
- Design thinking & double diamond
- Defining your problem before designing your solution
- Understanding the business problem or requirements
Course 2
User and customer research- Understanding your users
- Discount (low cost) user research methods
- Traditional user research methods
- Behavioural vs opinion based research
- Quantitative vs qualitative research
- User task analysis
- Customer journey mapping
- Personas
- Empathy maps
- User stories
Course 3
Collaborative design & IA- How to run a collaborative design workshop to engage stakeholders or users
- Sketching, wireframing and prototyping
- Validated learning
- Wireframe design tools and technologies
- Understanding user mental models
- Card sorting activities with users
- Card sorting - facilitated versus remote
- Information architecture design & menu schemas
- How users navigate
- IA and navigation design
- IA testing tools and technologies
Course 4
User behaviour and design principles- Interaction design principles & usability heuristics
- Presentation design principles e.g. Gestalt theory, visual hierarchy etc
- User confidence, trust and credibility
- Accessibility
- Writing effective content for the web, literacy and readability
- Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
- Human cognition & design implications
Course 5
Usability testing- What to test and when in the development lifecycle
- Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
- Design a usability study and writing a test plan
- Recruiting test participants
- Moderating test sessions
- Tips and traps for successful usability tests
- Evaluating results
- Testing tools, technologies and logistics
- Communicating test results and convincing stakeholders
Course 6
Mobile & tablet UX- Designing for tap
- Mobile design principles – what is different for mobile
- Prototyping for mobile
- Testing mobile
Course 7
Maintaining and evolving your site or application- Managing change
- Site maintenance
- Evolving your site after launch
Course 8
Implementing a UX approach in your organisation- Selling the benefits of UX to stakeholders and sceptics in your organisation
- Integrating UX methods into existing development methodologies
- Lean UX and Agile
UX Certification
BCS Practice exam- (Optional) Sit a 40 question multiple choice practice exam for the BCS Foundation Certificate in User Experience before booking in for the real exam to get certified.
Read more: About the BCS Foundation Certificate in User Experience
Success Stories
See what our students say
"Very practical skills I can take back to improve our business and provide better services to users. "
Cathy N
Manager
"Great course to build another level of customer/user understanding, helpful for project work."
Liz Meier
QBCC
"This course was excellent, covering UX principles and how they can be applied in practice."
Glen Macdonald
TAFE QLD