3 Day UX Course & Certification Course Outline
Module 1: Introduction to UX design
- Different design approaches
- Overview of the user centred design process
- Return on investment of UX design
- UX versus UI – what’s the difference
Module 2: User and business research
- Understanding your users
- Free and low cost user research methods
- Traditional user research methods
- User task analysis
- Customer journey mapping
- Personas and scenarios
- Documenting requirements
Module 3: Collaborative design
- Design thinking & double diamond
- Service design
- Service blueprints
- How to run a collaborative design workshop to engage stakeholders or users
- Understanding user mental models
- Card sorting activities with users
- Facilitated versus remote card sorts
- Information architecture design including menu schemas
- How users navigate
- Crosslinking and avoiding dead ends
- Online card sorting and IA testing tools and technologies
Module 4: User behaviour and design principles
- Chatbots & conversational interfaces
- Wireframes and prototypes
- Wireframe design tools and technologies
- Interaction design principles & usability heuristics
- Presentation design principles e.g. Gestalt theory, visual hierarchy etc
- User confidence, trust and credibility
- Accessibility
- Writing effective content for the web, literacy and readability
- Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
- Human cognition & design implications
- Rich Internet Applications and change blindness
Module 5: Usability testing
- What to test and when in the development lifecycle
- Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
- Design a usability study and writing a test plan
- Recruiting test participants
- Moderating test sessions
- Tips and traps for successful usability tests
- Evaluating results
- Testing tools, technologies and logistics
- Communicating test results and convincing stakeholders
Module 6: Mobile & tablet UX
- Designing for tap
- Mobile design principles – what is different for mobile
- Mobile app versus mobile web
- Prototyping for mobile
- Testing mobile
Module 7: Maintaining and evolving your site or application
- Managing change
- Site maintenance
- Evolving your site after launch
Module 8: Implementing a UX approach in your organisation
- Selling the benefits of UX to stakeholders and sceptics in your organisation
- Integrating UX methods into existing development methodologies
- Lean UX and Agile
Module 9: Applying lessons learnt
- Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
- Optional assessment (if required for your workplace).
To register or find out more
View our schedule to register or contact us to find out more.