3 Day UX Course & Certification Course Outline

Module 1: Introduction to UX design

  • Different design approaches
  • Overview of the user centred design process
  • Return on investment of UX design
  • UX versus UI – what’s the difference

Module 2: User and business research

  • Understanding your users
  • Free and low cost user research methods
  • Traditional user research methods
  • User task analysis
  • Customer journey mapping
  • Personas and scenarios
  • Documenting requirements

Module 3: Collaborative design

  • Design thinking & double diamond
  • Service design
  • Service blueprints
  • How to run a collaborative design workshop to engage stakeholders or users
  • Understanding user mental models
  • Card sorting activities with users
  • Facilitated versus remote card sorts
  • Information architecture design including menu schemas
  • How users navigate
  • Crosslinking and avoiding dead ends
  • Online card sorting and IA testing tools and technologies

Module 4: User behaviour and design principles

  • Chatbots & conversational interfaces
  • Wireframes and prototypes
  • Wireframe design tools and technologies
  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications
  • Rich Internet Applications and change blindness

Module 5: Usability testing

  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics
  • Communicating test results and convincing stakeholders

Module 6: Mobile & tablet UX

  • Designing for tap
  • Mobile design principles – what is different for mobile
  • Mobile app versus mobile web
  • Prototyping for mobile
  • Testing mobile

Module 7: Maintaining and evolving your site or application

  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8: Implementing a UX approach in your organisation

  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

Module 9: Applying lessons learnt

  • Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
  • Optional assessment (if required for your workplace).

To register or find out more

View our schedule to register or contact us to find out more.