3 Day UX Course & Certification Course Outline
What you'll experience during the 3 Day UX training course. Learn the techniques needed to effectively implement user centred design approaches in your workplace or your next role.
Module 1
Introduction to UX design- Different design approaches
- Overview of the user centred design process
- Return on investment of UX design
- Benefits of user centred design
- UX versus UI – what’s the difference
- ISO Stardard 9241:210
- Design thinking & double diamond
- Defining your problem before designing your solution
- Understanding the business problem or requirements
Module 2
User and customer research- Understanding your users
- Discount (low cost) user research methods
- Traditional user research methods
- Behavioural vs opinion based research
- Quantitative vs qualitative research
- User task analysis
- Customer journey mapping
- Personas
- Empathy maps
- User stories
Module 3
Collaborative design & IA- How to run a collaborative design workshop to engage stakeholders or users
- Sketching, wireframing and prototyping
- Validated learning
- Wireframe design tools and technologies
- Understanding user mental models
- Card sorting activities with users
- Card sorting - facilitated versus remote
- Information architecture design & menu schemas
- How users navigate
- IA and navigation design
- IA testing tools and technologies
Module 4
User behaviour and design principles- Interaction design principles & usability heuristics
- Presentation design principles e.g. Gestalt theory, visual hierarchy etc
- User confidence, trust and credibility
- Accessibility
- Writing effective content for the web, literacy and readability
- Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
- Human cognition & design implications
Module 5
Usability testing- What to test and when in the development lifecycle
- Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
- Design a usability study and writing a test plan
- Recruiting test participants
- Moderating test sessions
- Tips and traps for successful usability tests
- Evaluating results
- Testing tools, technologies and logistics
- Communicating test results and convincing stakeholders
Module 6
Mobile & tablet UX- Designing for tap
- Mobile design principles – what is different for mobile
- Prototyping for mobile
- Testing mobile
- Userflows & wireflows
Module 7
Maintaining and evolving your site or application- Managing change
- Site maintenance
- Evolving your site after launch
Module 8
Implementing a UX approach in your organisation- Selling the benefits of UX to stakeholders and sceptics in your organisation
- Integrating UX methods into existing development methodologies
- Lean UX and Agile
UX Certification
BCS Practice exam- (Optional) Finish the 3 day training by sitting a 40 question multiple choice practice exam for the BCS Foundation Certificate in User Experience before using your exam voucher to book in for the real exam to get certified.
Read more: About the BCS Foundation Certificate in User Experience
Success Stories
See what our students say
"Very practical skills I can take back to improve our business and provide better services to users. "
Cathy N
Manager
"Great course to build another level of customer/user understanding, helpful for project work."
Liz Meier
QBCC
"This course was excellent, covering UX principles and how they can be applied in practice."
Glen Macdonald
TAFE QLD