Module 1: Introduction to UX design

  • Different design approaches
  • Overview of the user centred design process
  • Return on investment of UX design
  • UX versus UI – what’s the difference

Module 2: User and business research

  • Understanding your users
  • Free and low cost user research methods
  • Traditional user research methods
  • User task analysis
  • Customer journey mapping
  • Personas and scenarios
  • Documenting requirements

Module 3: Collaborative design

  • Design thinking & double diamond
  • Service design
  • Service blueprints
  • How to run a collaborative design workshop to engage stakeholders or users
  • Understanding user mental models
  • Card sorting activities with users
  • Facilitated versus remote card sorts
  • Information architecture design including menu schemas
  • How users navigate
  • Crosslinking and avoiding dead ends
  • Online card sorting and IA testing tools and technologies

Module 4: User behaviour and design principles

  • Chatbots & conversational interfaces
  • Wireframes and prototypes
  • Wireframe design tools and technologies
  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications
  • Rich Internet Applications and change blindness

Module 5: Usability testing

  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics
  • Communicating test results and convincing stakeholders

Module 6: Mobile & tablet UX

  • Designing for tap
  • Mobile design principles – what is different for mobile
  • Mobile app versus mobile web
  • Prototyping for mobile
  • Testing mobile

Module 7: Maintaining and evolving your site or application

  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8: Implementing a UX approach in your organisation

  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

Module 9: Applying lessons learnt

  • Finish the 3 day training with a knowledge sharing session with the trainer and other participants to apply what you have learnt and work through real problems you may be experiencing in your own workplace.
  • Optional assessment (if required for your workplace).

Post training follow up consultation and mentoring

You will have access to our experienced team of UX consultants for a 1 hour one-on-one personal consultation for each participant 1-3 months after the training to check on your progress, answer any questions you may have after training and to provide any further advice if required.

To register or find out more

View our schedule to register or contact us to find out more.