3 Day UX Design Course Canberra (Government)

Aligned to the Australian DTA Digital Service Standard

  • Learn UX tools & methods aligned with DTA Digital Service Standard
  • How and when to use UX tools and methods
  • Learn by doing with practical activities and group work
  • Become a certified UX practitioner and successfully graduate from this program with a Foundation Certificate in User Experience (UX01)
  • Catering provided. Morning & afternoon tea and lunch all 3 days

Program outline

Our 3 Day UX design (Government) course curriculum is aligned with the language and stages of the Digital Service Strategy (by the DTA) and the ISO standard for human centred design. The syllabus is also designed to the BCS Foundation Certificate in User Experience (UX01). In addition, learn UX design principles, tools, methodologies plus tips and tricks from what we have learnt working on over 550 UX projects.
  • Introduction to UX design
  • Discovery and user research
  • IA and navigation design (Alpha)
  • User behaviour and design principles
  • Usability testing
  • Mobile & tablet UX
  • Maintaining and evolving your site or application (Live)
  • Implementing a UX approach in your organisation

Hands on practical activities & exercises

If you 'learn by doing' then you'll love the 15 hands on activities in the 3 day UX design course, including:
  • Defining your users
  • Crafting a research approach
  • Affinity diagramming
  • User interviews & task analysis
  • Personas
  • Customer journey mapping
  • Collaborative design
  • Card sorting & IA Design
  • Heuristic evaluations
  • Writing a test plan
  • Moderating a usability test session
  • Mobile wireframing
Be guided by a UX professional with over 20 years' experience, who has worked on over 550 UX projects, including Department of Education (Federal), Australian Bureau of Statistics, Australian Skiils Quality Authority and the Australian Competition & Consumer Commission. With hands on with activities that have been carefully designed to help you learn UX fundamentals.

Certification & UX Digital Pack (Optional)

This add-on option includes:

  • Certification assessment fee for the BCS Foundation Certificate in User Experience.
  • 6 months access to the PeakXD UX training portal
  • 10 downloadable study guides to help you prepare for the exam
  • 75+ video lessons so you can revise on demand
  • 30+ UX templates to save you valuable time
  • 6 months of interactive group coaching calls with hands-on training to further apply and develop your skills
  • Practice exam with answer sheet and glossary of terms

Become UX Certified

PeakXD is Australia's only accredited training provider for the BCS Foundation Certificate in User Experience (UX01). Upon completion of our course, you can sit the exam to become a certified UX practitioner and continue your UX learning through our online training portal and coaching.


Who is this course for?

The course is targeted at those working in or for government, however the course outline is fundamentally the same as our 3 day UX Design course. The main differences are the case study we work through in the break out activities and the examples in the course materials which are more government focussed. We also spend more time talking about DTA standards.

If you're a


you'll learn the fundamentals of UX and get a grip on all the UX terminology and best practice (what, how and when to use it).

If you're in a

Senior UX role

refresh & sharpen your UX skills, find the latest techniques & discover how to be better use UX in your organisation.

If you're in a

Complimentary role

(like a developer or a business analyst) get a better grasp of user experience design, UX approaches & tools.

If you're a


discover the power of user centred design and how UX can be adopted (whether it's in an Agile, or a hybrid environment).


Meet Tania... Trainer and Principal

  • 20 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 2,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, DHS, CASA and several other government agencies.
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Is passionate about UX and empowering people to improve the world through human centred design
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Why PeakXD?

Australia's only UX accredited training provider

We are Australia's only BCS UX01 accredited training provider utilised by over 50 major organisations to train over 1900 staff including 3 of the top 5 banks, 23 government agencies and 7 universities.

Operating since 2003 - Trained over 2000 individuals

We have created UX designers throughout Australia and Globally since 2003. We remain committed to creating top UX Designers and improving the industry.

UX Design Support and Coaching

We understand how challenging learning new skills can be, hence we are there to support, guide and encourage you in your learning journey to become a UX designer.

Contact us to side step into your next career

Save $400 with Early Bird Discount

while available

Ticket Options

UX Course $2,397 AUD

plus GST = $2,636.70 AUD

UX Course ticket does not include Certification Assessment. No exam voucher will be issued with this ticket type. Please purchase the 'Certification & UX Digital Pack' add-on for Certification.

Early Bird $1,997 AUD

plus GST = $2,196.70 AUD

Save $400 off the full price up to 21 days before the event. Limited to 10 tickets only at Early Bird.

Certification & UX Digital Pack $570 AUD

plus GST = $627 AUD

Includes certification assessment fee for the BCS Foundation Certificate in User Experience. Plus access to the training portal with downloadable study guides, 75 video lessons, 30+ UX templates and monthly coaching calls for 6 months.

Canberra UX Design Course

Date & Time

26 - 28 July 2022

9:00 am - 5:00 pm (Tuesday to Thursday)

  • Canberra Flex by ISPT 4 National Circuit, Barton ACT 2600

15 - 17 Nov 2022

9:00 am - 5:00 pm (Tuesday to Thursday)

  • Canberra Flex by ISPT 4 National Circuit, Barton ACT 2600

Success stories

"As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful."

Alison Namer

Department of Human Services

"The course was helpful in affirming some techniques I have heard of, but I feel better equipped to use them in the right way."

Kate Hogden

Australian Crime Commission

"This was fantastic and I think the principles of this course could be very valuable to many people in my organisation, even those not directly involved in digital projects."

Mindy Davies

QLD State Archives