2 Day Service Design Course
Hands-On CX Training in Canberra (also available in-house)
Looking to break down organisational silos and design great customer facing services?
We know! Services are tricky.
There is not a single product we can touch and feel and easily improve, but rather a range of touchpoints, that your customers experience over minutes, days or months. Services are often delivered by different parts of the organisation and it can be a daunting task to try and improve them. Where do you even start?
In PeakXD's 2 day service design course we will guide you through the phases of a service design with lots of hands on activities, group exercises and tips for facilitating these processes, so you can put it to work in your own organisation!
You will learn techniques such as Customer Journey mapping, problem framing, concept ideation and service blueprinting and the practical guidance as to how you work collaboratively across silos.
What you'll learn at our 2-Day Service design course
Introduction to Service Design
Discovery and analysis
Testing your ideas
Sharing the vision
Who is this course for?
This is a foundational service design course for anyone who works in the design of customer activities – novice service designers, UX or CX professionals, product managers, designers, project leaders, managers, business analysts, developers, or anyone interested in learning about service design and how they can implement service design tools and techniques into their workplace.
Meet Tania ...
Trainer and principal
- 20 years' experience as a user experience practitioner
- Highly regarded and experienced trainer
- Delivered training to over 1,850 participants
- Founded PeakXD in 2003 - a leading Australian UX consultancy
- Enjoys sharing stories from the trenches
- Is passionate about CX and is a highly regarded industry leader