3 Day UX Design Training & Certification

First, what you'll get

Here is a snapshot of the course...

Learn UX

Learn about all things UX, how and when to use UX tools and methods

Learn by doing

Practical & interactive activities & group work

Learning materials

400+ page detailed training manual plus access to a soft-copy post course

UX templates

Get access to over 20 editable UX templates with instruction videos

Connect with UX peers & expert

Join our UX learning community and chat with peers and experts about all things UX

UX certification

Become a certified UX practitioner and successfully graduate from this program with a Foundation Certificate in User Experience (UX01)


Morning & afternoon tea and lunch all 3 days

What you'll learn at our 3-Day UX design course

User Research

Engaging business stakeholders

Low cost user research methods

Traditional user research methods

Customer journey maps

Personas & scenarios

User task analysis

Empathy maps

Human cognition & online behaviour

Usability testing

What, when & where to test

Writing a test plan

Recruiting test participants

Moderating tests

Communicating results

Common tips & traps

Testing tools & technologies

Testing logistics


Design thinking & double diamond

Service design & blueprints

Collaborative design

Chatbots & conversational interfaces

Card sorting

Information architecture (IA) design

Wireframes & prototypes

Interaction & UX design principles

Mobile design principles

Writing effective content for the web

Implement UX

Selling the benefits of UX

Getting stakeholders on board

UX versus UI - what's the difference

Continuous improvement

Implementing a UX approach & tools

Agile & lean UX

Who is this course for?

This is a UX course for anyone who works online - UX or CX professionals, product managers, designers, project leaders, business analysts, developers, or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.

If you're a


you'll learn the fundamentals of UX and get a grip on all the UX terminology and best practice (what, how and when to use it).

If you're in a

Senior UX role

refresh & sharpen your UX skills, find the latest techniques & discover how to be better use UX in your organisation.

If you're in a

Complimentary role

(like a developer or a business analyst) get a better grasp of user experience design, UX approaches & tools.

If you're a


discover the power of user centred design and how UX can be adopted (whether it's in an Agile, or a hybrid environment).

Meet Tania ...

Trainer and principal

  • 20 years' experience as a user experience practitioner
  • Highly regarded and experienced trainer
  • Delivered UX training to over 1,800 participants
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Is passionate about UX and is a highly regarded industry leader

BCS logo

PeakXD is a BCS approved Accredited Training Provider of the Foundation Certificate in User Experience. The Certificate is internationally recognised and industry relevant, offered by BCS to our students in Australia and New Zealand.

The British Computer Society (BCS), The Chartered Institute for IT, are the leading institute for IT professionals around the world. They are an independent organisation who offers certifications for IT professionals in over 200 countries.

This certification is called UX01 Foundation Certificate in User Experience and it's syllabus is aligned with the ISO 9241:210 standard.

Why get UX Certification?

It's a stamp of excellence

Certification tells your employer and your colleagues that you've got a higher standard of knowledge and expertise.

It'll help your career progression

Whether you want to 'get hired', 'win the contract' or 'move up in your organisation': having a Foundation Certification in User Experience will boost your chances of success.

Earn more money

Who doesn't want more money? Certification demonstrates that you're committed to your profession and you're willing to invest in your future. Employers will see your value, and you can use this to justify a promotion or pay increase.

Future-proof yourself

One of the biggest benefits of certification is the study and time you put in to your own personal learning. The certificate at the end is also a bonus, but the time you put in will keep you current.

UX Course Only

Learn about UX (no exam or certification)
Early Bird Discount

Save $200 (limited)


(plus GST = $2,416.70)


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(plus GST = $2,636.70)

UX Course & Certification

Exam & Foundation Certificate in User Experience
Early Bird Discount

Save $200 (limited)


(plus GST = $2,746.70)


Selling fast


(plus GST = $2,966.70)

2019 Courses

Registration now open for 2019 courses in Australia (limited places and selling fast)!


29oct(oct 29)9:00 am31(oct 31)5:30 pmMelbourne UX designIn person intensive 3-day course


18nov(nov 18)9:00 am20(nov 20)5:30 pmUX Course (Government) DSS - CanberraIn person intensive 3-day course

26nov(nov 26)9:00 am28(nov 28)5:30 pmBrisbane UX designIn person intensive 3-day course


10dec(dec 10)9:00 am12(dec 12)5:30 pmSydney UX designIn person intensive 3-day course

Comments from our clients

“I loved the UX design course I completed, Tania was an amazing trainer and it was a very interactive learning environment. Highly recommend for all communication professionals, especially for those with a digital media focus.”

Stephanie Kay

Queensland Health

"Peak have actually stayed on to help MS Queensland in a mentoring capacity. It's really been useful just to keep UX framework front of mind for us because I think sometimes what happens is that you leave a course and you just slip right back into the way things have been done in the past. But having that mentoring and that ability just to pick up the phone or have someone from Peak run a session to educate all of our staff - it's just meant that we've stayed true to that principle of really building things with our customers front of mind."

Daniel Lalor

MS Queensland

"It has given me a lot more background and insight into vital UX processes, leaving me feeling a lot more capable and confident in my role."

Mark Gamble