Terms and Conditions

Training Course Terms & Conditions

Case study projects and clients

PeakXD and the Clients (businesses who are offering you the opportunity to get experience through a case study) reserves the right to cancel or change the workshop or project in any way at any time. In this instance, we will endeavour to provide you with as much notice as possible. In the event of the workshop being cancelled by the Client, a new project will be organised by PeakXD. Some Clients may require students to sign a non-disclosure agreement. This may be a requirement to participate in the program.

Refunds - 30 Day Policy

30 Day Countdown will begin from the intake start date (the day you receive access to Module 1). You have the right to request a refund in the first 30 days (conditions apply), however, after this time we will assume you are getting great value from the program. Conditions for the refund include: the refund request must be in writing (via an email to support@peakxd.com.au); the student must have attended at least 1 live coaching call and completed the first 2 weeks activities. Any requests for a refund will be checked by our training manager and approved. It may take a few business days for the funds to appear back in your account. All refunds are processed at the equivalent of the average USD/ AUD spot rate of the day when the purchase was made. Client requesting refund pays any associated bank fees. If the conditions are met a refund will be issued in full and access to the portal will cease. Financed courses: For students who have paid for the course with finance through Study Loans, Study Loans is responsible to process the refund and they will not refund any fees and interest paid, however, you will receive back the full amount for the program.

Payment conditions and options

Payment plan (for everyone)

You can choose to pay for the course over 4 equal payments. The first payment is paid as a deposit when you register. Subsequent payments of will be automatically charged every 21 days until complete. Discounted price available if you pay in full.

Pay by invoice

Payment by invoice is available (booked through Eventbrite) and is in Australian Dollars. Full payment is due within 7 days of registration. Some exceptions are made for government attendees to accommodate purchasing policies. The invoice will be sent to the email address provided at registration and can be paid by Credit Card or by depositing funds into our bank account (as per instructions on invoice). Should you need longer than 7 days please contact us as we understand some large organisations may require more time. Note a credit card processing fee will be charged if you pay the invoice by credit card.

Pay by finance

You have the option to pay for the course through finance with our quality lender Study Loans (eligibility criteria applies). However, they only loan in AUD so the course fee will be charged in AUD. You must be 18 years of age or older, An Australian citizen or permanent resident, able to demonstrate that you can service the loan, employed full-time, part-time or casual (for at least 6 months) and have a mobile number or email address. After you register for our program we will hold a place for you for up to 7 days. If your loan application with Study Loans has not been completed and approved we reserve the right to release your spot to someone else. If Study Loans reject your application you can still pay for the course with a credit card or through a bank deposit. Contact us if you need to make alternative arrangements. Note: Fees and interest paid to Study Loans are on top of the course cost and are non-refundable from PeakXD. Any refund requests are to be made directly to us, and Study Loans will issue you with the refund less any fees and interest charges in line with the contract you signed with them at the time of your loan application. Visit the Study Loans website for more information.

BCS Exam Vouchers

Pearson Vue / BCS exam vouchers are issued to attendees who have purchased a course that includes the BCS Certification. Once issued they can not be cancelled or refunded. Vouchers will expire within 12 months of issue date. If lost we cannot reissue you with a new code. If you have lost your voucher contact us and we can tell you the voucher code as we have them all allocated in our secure CMS.

Limit of liability

PeakXD is not liable or responsible for any travel costs, equipment costs, loss or damage as a result of a substitution, cancellation, or postponement of a training course. PeakXD shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this seminar inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; unavailability of the trainer due to sickness or health or any other emergency.


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Job Guarantee Terms

At the end of our UX Accelerator program, we will work with you to guide you through the process of landing an internship or UX job within 6 months. We will review your resume and portfolio and help you connect with industry employers and recruiters through our networks. We also offer qualifying students internships in our UX consulting company to give you more experience. As long as you follow the steps we suggest if you don't find a role within 6 months you can claim your job guarantee. Read full details and conditions.