Payment conditions and options

Pay by invoice

Payment by invoice is only available for attance at one of our scheduled courses (booked through Eventbrite). Full payment is due within 7 days of registration or the day before the first day of the event (whichever date comes sooner). Some exceptions are made for government attendees to accommodate purchasing policies. The invoice will be sent to the email address provided at registration and can be paid by Credit Card or by depositing funds into our bank account (as per instructions on invoice). Should you need longer than 7 days please contact us as we understand some large organisations may require more time. Note a credit card processing fee will be charged if you pay the invoice by credit card.

Pay by payment plan

For our 12 week UX Accelerator program we have the option to pay for the course in 2 part payments. The first half is at the time of registration to secure your spot. The final payment is due within 30 days. If payment is unable to be obtained we reserve the right to withdraw access to the learning portal until payment is made.

Cancellation of course

In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course. We reserve the right to change the venue to equivalent standard and location within 5km of the CBD of the booked city.

Case study projects and clients

PeakXD and the Clients (businesses who are offering you the opportunity to get experience through a case study) reserves the right to cancel or change the workshop in any way at any time. In this instance, we will endeavour to provide you with as much notice as possible. In the event of the workshop being cancelled by the Client, a transfer will be issued for a future event.

Confirmation of your registration

In order to assure quality training and service, numbers are limited. Please note payment is required to reserve and keep a place in our courses. Your registration is confirmed once you register online but may cancelled if payment is not received within 7 days unless alternative arrangements have been organised in writing.


Enrolments will be considered confirmed once a tax invoice is issued and the cancellation policy will apply once the invoice is issued.

Face-to-face courses through Eventbrite: After confirmation of enrolment, cancellations received 30 days or more prior to the course commencement date will incur a 25% administration fee. Cancellations received less than 30 days are non refundable. Attendees can be substituted at any time.

UX Accelerator program: 21 day refund policy applies whereby students can request a full refund for any reason within 21 days of the course intake start date. However they must request the refund in writing (via email to, have attended at least 1 live coaching call and completed the first 2 weeks activities. If these conditions are met a refund will be issued in full and access to the portal will cease.

BCS Exam Vouchers

Pearson Vue / BCS exam vouchers are issued to attendees who have purchased a course that includes the BCS Certification (including UX Course & Certification tickets for in-person courses and the UX Accelerator 12 week program). Once issued they can not be cancelled or refunded. Vouchers will expire within 12 months of issue date. If lost we cannot reissue you with a new code. If you have lost your voucher contact us and we can tell you the voucher code as we have them all allocated in our secure CMS.

Limit of liability

PeakXD is not liable or responsible for any travel costs or loss or damage as a result of a substitution, cancellation, or postponement of an event. PeakXD shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this seminar inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; unavailability of the trainer due to sickness or health or any other emergency. We will give at least 2 weeks notice in the event of cancellation due to insufficient numbers.


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