Detailed Syllabus & Activities

What you'll experience during the 12 week program.
Learn the techniques needed to effectively implement user centred design approaches in your workplace or your next role.

Module 1

Introduction to user experience design
  • What UX & user centred design is and is not
  • Benefits of human centred design & introduction to ISO 9241
  • ISO 9241 and Usability vs User Experience (UX)
  • Kicking off a project - Get in early!
  • Understanding business needs - It's not all about the user
  • Discovery - Defining your users and the problem space
  • Project activity
    Kick of your project
    Evaluate the current state of the site to identify suspected problem areas

Module 2

User research: planning & conducting
  • Discount (low cost) user research methods
  • Behavioural research methods
  • Opinion-based research methods
  • Comparing research methods
  • How to be a better researcher - Tips and traps to ensure you get accurate insights
  • Project activity
    Craft a research plan outlining your research objectives and methods

    Conduct a user interview, preferably with at least 1 representative user

Module 3

Documenting your research to build empathy (Illustrating the context of use)
  • Interpreting research data and sharing insights
  • Creating personas to build empathy
  • Writing user stories to effectively communicate user needs
  • Customer journey mapping to understand the whole customer experience
  • Project activity
    Analyse your research data and create a persona & 5 user stories

    Extension activity Using Custellence journey mapping tool, create a customer journey map based on your interview(s)

Module 4

Co-design workshops, stakeholder engagement & prototyping
  • Running a co-design workshop to engage stakeholders
  • Home page design principles
  • Dashboard design principles
  • Sketching, prototyping and validated learning
  • Engaging and convincing stakeholders
  • Project activity
    Sketch a paper prototype then mock up a wireframe

Module 5

Information architecture & navigation
  • Menu navigation design
  • Classifying and organising information and schemas
  • The psychology of navigation
  • Conducting card sorting to understand users’ mental models
  • Analysing card sort results and facilitating an IA design workshop
  • Testing your IA
  • Project activity
    Build a card sort activity in Optimal Workshop and distribute to users

    Analyse results and design the top level menu of your site or system

Module 6

Interaction design
  • Interaction design patterns
  • Forms design and choosing controls
  • Simplifying data and reducing choice overload Tables, faceted search, sorting, comparison tables etc
  • Models in design - Implementation models, mental models and conceptual models
  • Project activity
    Review the form provided and do a sketch or wireframe showing how you would redesign this form

    Extension activity Document the 2nd level of your information architecture

Module 7

Interaction design
  • Presentation design principles
  • Information and content design
  • Human cognition and design
  • Trust and user confidence
  • Designing for tap and mobile
  • Project activity
    Update earlier wireframe applying these design principles

    Create a mobile version of the prototype for testing

Module 8

Usability evaluation
  • Standards and 10 usability heuristics
  • Accessibility testing and audits
  • Different kinds of usability evaluation - Expert reviews vs usability testing vs multivariate testing VS A/B testing
  • Project activity
    Conduct an expert UX review of your client’s site or system against usability heuristics and design guidelines identifying at least 10 things that could improve

Module 9

Usability testing: Measuring usability
  • Writing a usability test plan
  • Writing tasks for testing, recruiting participants and running a pilot
  • Moderating test sessions
  • Analysing and communicating results
  • The what, when and how of usability testing
  • Usability testing technologies
  • Project activity
    Write a test plan for testing your design

    Conduct usability testing with 1-3 representative users

    Document at least 3 things you would improve or iterate after testing

Module 10

Ready set go - Launch your site, system & your career
  • Launch your site or system - build and go live stages
  • Managing change, continuous improvement & evolution
  • Integrating UX into your organisation
  • UX and Agile
  • Sitting the exam (scheduling and advice, includes a practice exam)
  • Creating your UX portfolio
  • What next? Post-course support & mentoring
  • Project activity
    Iterate your wireframe design incorporating your test findings

    Collate and finalise all UX project artefacts you have created incorporating feedback

    Create your UX Portfolio

    Optional upload your portfolio to our digital showcase to connect with recruiters and employers

During and after completion

Student support and digital showcase
  • 3 months FREE access to Optimal Workshop's user research platform
  • 30 day FREE trial of Loop11 online usability testing tool
  • Feature in our digital showcase of UX talent and be seen by industry reps, managers and recruiters
  • Post-course student support
    Included with the 12 week program is membership to our exclusive UX learning community where you can see new jobs for UX professionals, get support from peers, UX experts and networking opportunities.

    Get continued access to the learning portal to access all the materials, templates and video tutorials, and get optional further coaching post-course.

After completion

Become UX certified
  • Prepare to take the Foundation Certificate in User Experience (UX01)
  • Accredited training
    PeakXD is a BCS (The Chartered Institute for IT) accredited training organisation approved to provide training for the Foundation Certificate in User Experience (UX01).

    Successful completion of our program and the UX01 exam will demonstrate you have knowledge of the core concepts of user experience and can apply accepted human centred design techniques and methods in the field.

Success Stories

See what our students say

"Very practical skills I can take back to improve our business and provide better services to users. "

Cathy N


"Great course to build another level of customer/user understanding, helpful for project work."

Liz Meier


"This course was excellent, covering UX principles and how they can be applied in practice."

Glen Macdonald


Are you ready?

Reserve your place and don't miss your chance to work with Surf Life Saving Foundation

  • Cost: $3,497 AUD (approx. $2,400 USD)
  • Delivery: Mixed mode learning, 12 weeks
  • Study load: 5-12 hours per week (flexible)
  • Limited spots: 20 max
  • Next intake: 3rd September 2019

Or register and apply for finance.

Request more information

Interested in finding out more about our UX Accelerator program? We will send you an information pack about this program.