User experience (UX) design training course

In this three day UX design course, students learn about all-things UX and how to implement UX tools and methodologies to design great experiences. Through practical, hands-on activities and group exercises to accompany the latest theoretical insights, learn how to apply research and design methods to real world challenges.

Whether you want to sharpen your existing UX design skills or are new to the field, this course will accelerate your UX journey through providing group-based training and personal mentoring by one of Australia’s top UX practitioners and trainers, Tania Lang.

Course program

User Research methods icon

User research

  • Engaging business stakeholders
  • Low cost user research methods
  • Traditional user research methods
  • Customer journey maps
  • Personas & scenarios
  • User task analysis
  • Empathy maps
  • Card sorting
  • Human cognition & online behaviour
Design methods icon


  • Design thinking & double diamond
  • Service design & blueprints
  • Collaborative design
  • Chatbots &  conversational interfaces
  • Information architecture (IA) design
  • Wireframes & prototypes
  • Interaction & UX design principles
  • Mobile design principles
  • Writing effective content for the web
Usability Testing Training icon

Usability testing

  • What, when & where to test
  • Writing a test plan
  • Recruiting test participants
  • Moderating tests
  • Communicating results
  • Common tips & traps
  • Testing tools & technologies
  • Testing logistics
UX Tools and Principles icon

Implementing UX

  • Selling the benefits of UX
  • Getting stakeholders on board
  • UX versus UI - what's the difference
  • Continuous improvement
  • Implementing a UX approach & tools in your organisation
  • Agile and lean UX
  • Apply what we have learnt to your UX issues
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For more information see the detailed UX course outline


  • Brisbane, Sydney, Melbourne, Wellington (see venue details below)
  • Other cities (please email us to register interest)
  • In-house in your organisation (contact us for a quotation)


  • Early bird: $2,497 plus GST = $2,746.70 (limited places)
  • Standard registration: $2,697 plus GST = $2,966.70
Includes lunch, refreshments and all course materials including access to our digital UX toolkit online full of templates and video instructions that you can use in your own organisation.

Course Benefits & Audience

What you get

Each training participant will receive:

  • Morning tea, afternoon tea and lunch all three days
  • Comprehensive printed training workbook
  • Hands on training via interactive exercises with attendees from other organisations
  • Electronic templates you can use in your own organisation e.g. test consent forms, test plan template
  • Up to 1 hour of personal mentoring with Tania Lang, the trainer, to be conducted 1-3 months after training (via phone or in our offices)

Who the course is for

Designers, project leaders, managers, developers, or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.


“I found the course enjoyable, useful and I feel better prepared for implementing UX concepts into my projects. I particularly liked using the real life example that would help a non-profit agency.”

Nerissa Adams – PWC Australia

Meet the Trainer

Tania Lang

Tania Lang is founder and principal of PeakXD, a UX Brisbane based consultancy, which she founded in 2003. She is proud to be called a UX Geek, is passionate about user experience and has been known to conduct ethnographic studies of users reading poorly designed toilet direction signs at airports. Tania is also a highly regarded and experienced trainer having delivered UX training to over 1500 participants both in Australia and Asia. She has also presented at several conferences including UX Australia. Tania has personally designed all training courses and interactive exercises. She enjoys sharing UX stories from the trenches and seeing participants gain the skills and confidence to apply in their workplace.