Enterprise UX Foundations

Build the UX and CX capabilities of your team with "just in time" training for 4 to 400 people.

  • Online UX/CX lessons on discrete topics as on-demand training when it is needed the most.
  • Save your employees valuable time searching online for approaches and templates to use
  • Option 1: Coaching by experienced UX/CX consultants who have worked on over 550 industry projects.
  • Option 2: Mini half day training workshops to give your team hands-on experience on how to run UX/CX workshops

The core of the Enterprise UX Foundations is the online portal

With 10 online modules...

  • Introduction to user experience design
  • User research: planning & conducting
  • Documenting your research to build empathy
  • Co-design workshops, stakeholder engagement & prototyping
  • Information architecture & navigation
  • Interaction design
  • Visual design & information design
  • Usability evaluation
  • Usability testing: measuring usability
  • Ready set go - launch your site & system

... and a total of 78 video lessons

74-video-lessons
uxap-modules

You also get 30+ UX Templates

Download digital copies of templates with video instructions on how to use them so your team can get up to speed faster

Discovery - User research

  • Business stakeholder interview guide
  • Contact centre/customer facing staff interview question guide 
  • Customer/user interview questions guide 
  • Persona master template & examples
  • Customer journey mapping template in PowerPoint and Visio
  • User requirements Excel sheet

Alpha – Design phase

  • Collaborative design workshop invite
  • Workshop running sheet
  • Instructions and PowerPoint slide pack
  • IA design template in Excel

Usability testing

  • Usability test checklist
  • Test plan template
  • Task card template
  • Participant forms e.g. consent form
  • Issues logger – for recording and collating
  • Datalogger (for recording task completion rates and easily creating charts)
  • Test report templates – PPT and Word

Optional half day training workshops on site

SDS-Day-2_Solution-space_Service-blueprint-450

Choose a half day training workshop as your optional coaching as part of your Enterprise annual subscription and have Tania run an in-house training workshop on your choice of topic.

Note: All workshops can be delivered as a stand alone workshop as on-site corporate training.

Giving your team hands-on experience on how to run UX/CX workshops

  • #1 Customer journey mapping & problem definition
  • #2 Service design: creative workshop techniques to design customer services
  • #3 Collaborative design: how to involve customers or stakeholders in the website design process
  • #4 Introduction to UX design and cost effective user research
  • #5 How to run ideation and collaborative design workshops and engage stakeholders
Tania

Giving your team the confidence to drive user-centred projects

  • Experienced trainers – Tania Lang is a widely respected usability practitioner. She understands what tools and techniques work in the real world having worked for many large organisations with limited resources.
  • Interactive training – We believe that participants learn by ‘doing’ rather than listening. Accordingly, all of our courses have hands on activities and group exercises to accompany the theoretical course components.
  • Government accredited – PeakXD is a Queensland Government GITC accredited business (Term Agreement Q-3061). We are also on the QLD Government ICT Services Panel.
  • Professional – Proud member of the User Experience Professionals’ Association.

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