Detailed Syllabus

What you'll learn during the UX Essentials and UX Accelerator courses. Learn the techniques needed to effectively implement user-centred design approaches in your workplace or your next role.

Module 1

Introduction to user experience design
  • What UX & user centred design is and is not
  • Benefits of human centred design & introduction to ISO 9241
  • ISO 9241 and Usability vs User Experience (UX)
  • Kicking off a project - Get in early!
  • Understanding business needs - It's not all about the user
  • Discovery - Defining your users and the problem space

Module 2

User research: planning & conducting
  • Discount (low cost) user research methods
  • Behavioural research methods - Contextual interviews and contextual enquiries
  • Behavioural research methods - Task analysis
  • Opinion-based research methods - Focus groups and surveys
  • Comparing research methods - Qualitative vs Quantitative, Opinion based vs Behavioural based
  • How to be a better researcher - Tips and traps to ensure you get accurate insights

Module 3

Documenting your research to build empathy (Illustrating the context of use)
  • Interpreting research data and sharing insights
  • Creating personas to build empathy
  • Writing user stories to effectively communicate user needs
  • Customer journey mapping to understand the whole customer experience

Module 4

Co-design workshops, stakeholder engagement & prototyping
  • Running a co-design workshop to engage stakeholders
  • Home page design principles
  • Dashboard design principles
  • Sketching, prototyping and validated learning
  • Engaging and convincing stakeholders

Module 5

Information architecture & navigation
  • Menu navigation design
  • Classifying and organising information and schemas
  • The psychology of navigation
  • Conducting card sorting to understand users’ mental models
  • Analysing card sort results and facilitating an IA design workshop
  • Testing your IA

Module 6

Interaction design
  • Interaction design patterns
  • Forms design and choosing controls
  • Simplifying data and reducing choice overload Tables, faceted search, sorting, comparison tables etc
  • Models in design - Implementation models, mental models and conceptual models
  • Userflows & wireflows

Module 7

Visual design
  • Presentation design principles
  • Information and content design
  • Human cognition and design
  • Trust and user confidence
  • Designing for tap and mobile

Module 8

Usability evaluation
  • Standards and 10 usability heuristics
  • Accessibility testing and audits
  • Different kinds of usability evaluation - Expert reviews vs usability testing vs multivariate testing VS A/B testing

Module 9

Usability testing: Measuring usability
  • Writing a usability test plan
  • Writing tasks for testing, recruiting participants and running a pilot
  • Moderating test sessions
  • Analysing and communicating results
  • The what, when and how of usability testing
  • Usability testing technologies

Module 10

Ready set go - Launch your site, system & your career
  • Launch your site or system - build and go live stages
  • Managing change, continuous improvement & evolution
  • Integrating UX into your organisation
  • UX and Agile
  • Sitting the exam (scheduling and advice, includes a practice exam)
  • Creating your UX portfolio
  • What next? Post-course support & mentoring

UX Accelerator

Job guarantee and bonuses
  • 30 day FREE trial of Loop11 online usability testing tool
  • 3 months FREE access to Optimal Workshop's user research platform
  • 12 months access to the learning portal to access all the materials, templates and video tutorials
  • Lifetime membership to our exclusive UX learning community where you can see new jobs for UX professionals, get support from peers, UX experts and networking opportunities
  • Further coaching is available at a special rate post-course
  • Feature in our digital showcase of UX talent and be seen by industry reps, managers and recruiters

After completion

Become UX certified
  • Prepare to take the Foundation Certificate in User Experience (UX01)
  • Accredited training
    PeakXD is a BCS (The Chartered Institute for IT) accredited training organisation approved to provide training for the Foundation Certificate in User Experience (UX01).
    Successful completion of our program and the UX01 exam will demonstrate you have knowledge of the core concepts of user experience and can apply accepted human centred design techniques and methods in the field.