UX Design (Government) - DSS course outline

Course outline


Module 1: Introduction to UX design

  • Different design approaches
  • Overview of the user centred design process
  • DTA’s Digital Service Standard
  • DTA’s Service design and delivery process
  • Return on investment of UX design
  • UX versus UI – what’s the difference

Module 2: User and business research

  • Understanding your users
  • Free and low cost user research methods
  • Traditional user research methods
  • User task analysis
  • Customer experience mapping and understanding the non-digital experience
  • Empathy maps
  • Personas and scenarios
  • Documenting requirements
  • User research artefacts

Module 3: IA and navigation design

  • Card sorting activities with users
  • Facilitated versus remote card sorts and tools e.g. Optimal Sort
  • Information architecture design including menu schemas
  • How users navigate
  • Crosslinking and avoiding dead ends
  • Online card sorting and IA testing tools and technologies e.g. Treejack


Module 4: User behaviour and design principles

  • How to run a collaborative design workshop to engage stakeholders or users
  • Wireframes and prototypes – what the DTA states
  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications
  • Change blindness


Module 5: Usability testing

  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics e.g. Loop11, Morae, Chalkmark & Treejack
  • Communicating test results and convincing stakeholders

Module 6: Mobile & tablet UX

  • Designing for touch devices
  • Mobile design principles – what is different for mobile
  • Mobile app versus mobile web
  • Prototyping for mobile
  • Testing mobile

Module 7: Maintaining and evolving your site or application

  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8: Implementing a UX approach in your organisation

  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

Module 9: Assessment and applying lessons learnt

Finish the 3 day session with a short assessment followed by a session with the trainer and other participants through real problems you may be experiencing in your own workplace. Tania will ask participants to write down some specific UX related problems you may be experiencing and Tania and other participants will address potential solutions.

Post training follow up consultation and mentoring

Tania will be available for a 1 hour one-on-one personal consultation for each participant 1-3 months after the training to check on your progress, answer any questions you may have after training and to provide any further advice if required.

To register or find out more

View our schedule to register.
For more information see our detailed course outline or contact us.